From Concept to Screen
ResTech is a powerful web-based CCAAS software that delivers an unmatched omni-channel communication solution for customers.
ResTech
CCAAS Web Application
As the product lead and head designer, I collaborated closely with our Product Manager and Development team to establish a product roadmap for our Web-Based CCAAS software application. We meticulously considered every detail, from the color palette and font selection to collapsible sidebar menus and CRM integrations. Utilizing Figma, we prototyped each feature and rigorously tested the UI/UX to ensure optimal performance and usability.
Responsibilities
Market Research
Planning & Strategy
Color Pallet
Iconography
Wire Framing
Design
Prototyping
User Feedback
Team
1 Product Lead
1 Product Designer
1 Product Manager
1 Frontend Engineer
2 Backend Engineer
2 QA
Tools
Figma
FigJam
Illustrator
Photoshop
After Effects
Slack
Color Pallet
60–30–10
Primary Color
#00DEA3
Secondary Color
#2A60D0
Accent Color 01
#E56262
Accent Color 02
#FFD21F
CRM Order Management
By integrating with our customers’ CRMs, we were able to incorporate all customer and order management features directly into the ResTech app. This allows phone agents to stay within the ResTech interface without having to navigate away from essential tools such as agent scripts, order forms, order management, and customer notes.
Agent Toolbar
The Agent Toolbar was a top priority for us. We aimed to create a sleek and efficient solution that would provide users with all the necessary tools they need during customer interactions. By making the toolbar collapsible, we were able to free up more space on the page for other components, ensuring that agents never have to leave the Agent Desktop to complete customer transactions.
Script Builder
We have an exciting opportunity to develop a dynamic campaign script builder designed with multiple sections for customer input, ensuring seamless interaction and effective agent responses. By utilizing checkboxes in the right sidebar, these scripts can easily connect to the master campaign and other campaigns, simplifying the user experience.